WHO WE ARE
Founder & Travel Specialist
I was born and raised in South Africa and migrated to New Zealand in the year 2000, where I have made my home and become a citizen. I do speak both English and Afrikaans.
Travel has been my passion and I have learnt along the way that there are so many amazing places around the world to experience, the destinations are endless and the memories are forever.
I joined the Travel Industry over 37 years ago and I have been very fortunate to have personally traveled to and across Europe, United Kingdom and Scotland, The United States of America, The United Arab Emirates, the Islands of the Indian Ocean, The South Pacific Islands,South America and Asia to name a few.
My specialty is in fact "Africa" as not only did I live there but I have an immense passion for wildlife and safaris.
I believe that it is a place that every person should experience at least once in their life.
I am also a wildlife photographer so location is very important when it comes to choosing a safari, my subjects are always the Big 5.
I have intimate knowledge of Game Parks and Lodges and have excellent relationships with many of them, having this capability means you are in safe hands and you can be assured your holiday will be to the best of your tastes.
We also assist the South African community with special fares to and
from South Africa.
So whether you are looking for flights, booking your dream holiday to an exotic destination or perhaps thinking of ticking an African Safari off your bucket list, please feel free to contact me and I will make sure to get you there!
You can also view my profile on the Travel Managers website where
you can find all the destinations around the world to book and the
specials that are available.
I look forward to making your dream holidays come true.
6 REASONS TO BOOK WITH US:
Expert Travel Knowledge
Tailor Made Travel
Passionate about Africa
& Wildlife Safaris
With over 37 years of experience, Torchwood Travel is your expert for worldwide and specialised Africa travel. We are dedicated and passionate about travel and believe in giving exceptional personal service to our clients.
Providing you with peace of mind and security
Diane Wales Baillie is an approved Travel Broker for the Travel Managers Group Limited. The Travel Managers Group is a bonded member of IATA.
TORCHWOOD TRAVEL is part of Travel Managers Group (TMG), an IATA licensed and bonded agency formed in 2002. TMG are one of New Zealand’s leading broker-based travel companies, and part of the Flight Centre Travel Group.
IATA's full form is International Air Transportation Association. IATA represents, leads and serves the airline Industry. It is a trade association of the world’s airlines. Its major responsibility is to serve and support aviation with global standards for airlines’ safety, security, efficiency, and sustainability.
IATA accreditation is a seal of approval recognized worldwide. In short, IATA accreditation simplifies the business relationship between agents and airlines and gives airlines access to a worldwide network of reliably certified and recognized agents.
Being IATA accredited means that we are authorised to sell international and/or domestic tickets on behalf of all major airlines, helping us to deliver the best deals to our customers. Being IATA bonded means that IATA recognise TMG as being financially secure and conducts biannual financial checks on on them, as well as weekly remittance processing to minimise any risk of a default. So, an IATA bond serves as another means of security and assurance for our clients.
All our financial transactions are managed by TMG who have robust policies in place to limit any risks to our clients. All client funds are deposited into the Travel Managers company bank account and managed carefully to ensure suppliers are paid in a timely manner. As mentioned, Travel Managers Group is wholly owned by Flight Centre Travel Group Limited, a publicly listed company, who provide backing and assurance over the business. As such TMG’s finances are regularly scrutinised to ensure viability and security of operation. As a result of this we they have an extensive selection criteria before an agent can join the group to give added confidence to customers that they are dealing with a reputable agent with longevity, experience and sound business practises in place.